Moneypenny sees surge in AI absence reporting as employers plan around World Cup disruptions

Moneypenny says businesses are signing up for its AI Absence Line at a faster pace as employers look for simpler ways to handle employee absence reporting during the World Cup period. The company says the tool is helping managers cut admin, improve consistency and get faster visibility into staffing gaps.

Why it matters: - Employers are looking for faster ways to track absences and manage staffing when large events can disrupt normal routines. - Moneypenny says the AI Absence Line helps reduce early-morning phone calls, lower admin for managers and improve visibility of workforce attendance. - The service also gives employees a simpler channel to report absences at any time of day.

What happened: - Moneypenny reported a significant rise in businesses signing up for its AI Absence Line over the past month. - The company said enquiries about AI services rose 54% over recent months. - The increase came as employers sought ways to streamline absence reporting during the World Cup period. - Jesper With-Fogstrup, Moneypenny’s group CEO, said major events such as the World Cup put workforce planning in sharper focus for organisations with large teams, shift workers or customer-facing operations.

The details: - The AI-powered service lets employees report absences 24/7. - The system captures information, asks follow-up questions and instantly notifies employers. - Moneypenny said the process makes absence reporting consistent while removing the need for managers to handle early-morning calls. - The company said healthcare organisations are leading AI adoption for the service. - Property, business services and construction firms are following closely behind. - Moneypenny said employers are also trying to reduce the administrative burden on managers and HR teams while keeping absence records accurate and consistent. - The AI Absence Line was designed to provide a judgment-free reporting channel and a clearer employee experience. - The service is meant to support consistent absence processes across the business.

Between the lines: - The demand suggests AI adoption is moving beyond customer-facing tools into everyday workforce operations. - The strongest use case appears to be operational simplicity, not novelty. - Moneypenny is positioning automation as a way to free managers to spend more time supporting staff and less time handling paperwork and calls.

What's next: - Moneypenny is likely to keep pushing the AI Absence Line as employers continue to look for ways to manage staffing more efficiently. - The company’s broader pitch centers on combining AI with human support where empathy and judgment still matter. - More businesses may adopt similar tools if they want faster reporting and tighter control over absence data.

The bottom line: - Moneypenny says AI absence reporting is gaining traction because employers want quicker, cleaner and more consistent ways to manage time off when staffing pressure is high.